Refund policy
Return & Cancellation Policy
Last updated: August 24, 2025
14-Day Return Policy
You have 14 days after receiving your item to request a return.
How to Start a Return
To initiate a return, please contact our customer service team:
Please include:
- Your order number (found in your confirmation email or invoice)
Once your request is reviewed and approved, you will receive:
- The return address
- Clear instructions on how and where to send your package
❗ Important: Items sent back without prior approval will not be accepted.
Return Conditions
- All returns must be shipped to our warehouse in Asia
- A $10 USD administration fee per item will be deducted from your refund
- Customers are responsible for return shipping costs
- Items must be returned in original condition (unworn, unused, and with tags, if applicable)
Damages or Issues
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at:
We will resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
- Request a return for the original item
- Once approved, place a new order for the desired item
Refunds
Once we receive your return:
- Your refund will be processed within 2–4 business days
- You will receive a confirmation email
Funds typically return to your account within 3–5 business days after processing.
⏳ Please note: Your bank or credit card provider may require additional time to complete the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
Cancellation Policy
Orders can be canceled within 24 hours of being placed.
Due to our fast processing and fulfillment system:
- Orders are prepared for shipment immediately
- After 24 hours, orders can no longer be modified or canceled
If the cancellation window has passed, you will need to wait until your order is delivered and then follow our standard return process.